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Health and Safety

Health and Safety at Heritage Park

Heritage Park has started a journey to become COR Certified and we are doing this to help ensure the physical and emotional safety of all our employees, guests and contractors here at Heritage Park. We value each and every one of you and want you to enjoy your time on the Park without incident. Of course we want you to go home, when you do, a little better than when you came! 

COVID-19 

We have worked closely with AHS, the City of Calgary and the province throughout the pandemic to ensure our operations are aligned with current public health directives.

Therefore, we ask you to refrain from visiting if you:

  • Are exhibiting flu-like symptoms (stay home, and call 8-1-1).
  • Have been in close contact with someone exhibiting symptoms.

Coming to the Park? Follow the Rules!


Heritage Park is committed to providing a physically and emotionally healthy and safe environment for everyone – staff, volunteers and our guests. We ask that you respect these rules and policies so that everyone can have a good time. Please also review our policies on unaccompanied youth and photo/video image use.

  • Walk, rather than run… take your time to enjoy everything!
  • Keep noise levels respectable, act safely and have a good time. Please remain fully clothed (ex. shirt, bottoms and footwear), and please no profanity as this is a family-friendly space.
  • Heritage Park is a smoke-free environment. Smoking (including e-cigarettes) is only allowed in designated areas. As per the City of Calgary bylaw 23M2018, consumption of cannabis products is not allowed anywhere on the Park. 
  • Keep the following items at home: Fidget spinners, balls, Frisbees, balloons, bicycles, tricycles, rollerblades/skates, heelies, skateboards, drugs and alcohol, hackeysacks, scooters and any noisemakers or musical instruments.
  • Pets (with the exception of licenced service animals) of any kind are not allowed at Heritage Park. Please do NOT leave pets unattended in your vehicle in warm weather.  Leave them at home or with a proper caregiver.

 

Unaccompanied Youth
 

All children under the age of twelve must be accompanied by a responsible adult while visiting the Heritage Park – there are no exceptions.

To report a lost child, call (403) 268-8500. If possible stay where you are and security will come to you. Our security office is located in the Haskayne Mercantile Block building, through the green double door, directly beneath the clock tower. 


Lost and Found
 

If you have lost an item, contact Security by calling (403) 268-8500.

If you have dropped an item in the Park, please report it to Security and leave your name, contact number, and information about the item. Any item(s) reported or found are to be left at guest services and may take time to be retrieved before being brought to Lost and Found.


Photo/Video Image Use Policy
The commercial use of photographs, video and film you take during your visit is strictly prohibited. Full written consent of an authorized representative from Heritage Park is required under special circumstances. 
 


 

Frequently Asked Questions 

How do I get to Heritage Park?

Heritage Park is accessible by car, bike path and bus.

Calgary Transit has several routes that you can take to Heritage Park, including MAX Yellow, MAX Teal, Route 20, and the Heritage Park shuttle route 502. Visit http://www.calgarytransit.com/ for more information

Can I still shop at Heritage Park?

Yes, retail stores located inside the historical village are open on weekends until October 11. Retail stores located in Heritage Town Square are open daily.

Can I order food from the Selkirk restaurant?

The Selkirk is open for both indoor and outdoor dining. Takeout is still available. See the menu >>

Do I have to wear a mask?

Guests are required to wear masks in all indoor locations and on the train, horse-drawn wagon rides and shuttle bus until the province lifts the mask mandate. 

When is the Historical Village open?

The Historical Village is open on weekends and Thanksgiving Monday, from 10am-5pm, until October 11.   

Will the Park Lane Antique Portrait Studio be operating this year?

Our Park Lane Portrait studio is open weekends with bookings available every half hour from 10am-4:30pm. 

Walk-ins are welcome and pre-booking is not necessary, however, we encourage guests to book in advance to secure their time slot. 

Please email [email protected] or call (403) 268-8640 to book your session time. 

When does Gasoline Alley Museum open?

Gasoline Alley Museum is open May 1, 2022.   

How can I support Heritage Park during this time?

As a registered charity, Heritage Park is gratefully accepting donations at www.heritagepark.ca/donate

I have further questions. How do I contact Heritage Park?

Please call us at (403) 268-8500 between 8:30am and 4:30pm. You can also reach us at [email protected].

Where do I go to get my Annual Membership photo?

We will not be issuing annual membership photos this year. All new membership cards will have a member name and and membership number only.  

Can I make purchases with cash?

Yes you can.  

Can I eat at the Wainwright Hotel?

Yes, the Wainwright Hotel is open on weekends until October 11. The Homestyle Breakfast in the hotel returns on October 17.

Are pets allowed?

Pets are not permitted inside the Historical Village. This is for the safety of our horses and livestock. 

Do you have scooters, strollers or wheelchairs for rent?

We do not have scooter, stroller or wheelchair rentals, however we do provide a courtesy bus for mobility challenged guests. If you require the bus, please ask our front gate staff to call the bus for you upon your arrival. The bus picks up and drops off in front of the Railway Cafe. 

Can I bring in my own food?

You are welcome to bring in your own food. Heritage Park has plenty of picnic tables and green space throughout the Park. You are not permitted to bring in alcohol. 

Heritage Park has implemented the Restrictions Exemption Program. For more information visit our COVID-19 Information page