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Coordinator, Retail Stores

Posted March 12, 2019

Heritage Park has an immediate opportunity in its Retail Department for the role of Coordinator, Retail Stores. Reporting to the Director, Retail Operations, you will be responsible for the delivery of a best in class guest experience through the management and administration of all front line retail store operations. This is a full-time, year-round position with an excellent benefits and pension plan package.

Duties and Responsibilities:

  • Oversees the recruitment, supervision, orientation, and training of all Retail Sales Staff
  • Prepares and conducts performance reviews for direct reports
  • Creates staff schedules to ensure an adequate and cost efficient staffing of retail stores and events
  • Plans annual labour and sales budgets with the Director, Retail Operations
  • Ensures quality of product knowledge and service provided by staff meets or exceeds standards while reinforcing professional selling and customer service behaviours
  • Provides direction, coaching, and coordination of work assignments for staff and monitors loss prevention procedures within stores
  • Supervises the set-up, operation, and take-down of temporary retail installations in the Park
  • Ensures all stores are clean, maintained, and properly stocked to visual merchandising standards
  • Orders and maintains fudge-making supplies and ensures adequate product supply is created
  • Assists with physical inventory counts
  • Prepares computerized reports and analyses of product sales

Job Requirements:

  • Post-secondary education and three to five years in a supervisory position in a multi-unit retail operation; or an equivalent combination of education and experience
  • Customer service experience is mandatory
  • Excellent communication (verbal and written) and interpersonal skills
  • Ability to handle difficult situations diplomatically and professionally
  • Highly organized with a strong attention to detail and ability to prioritize tasks
  • Aptitude for training, coaching, and motivating staff

Working Conditions and Hours of Work:

  • 40 hours per week; weekend and some evening work required
  • Must perform a wide range of tasks with varying physical requirements including lifting and walking a considerable amount in non-climate controlled environments
 

Submit your Cover Letter and Resume


- OR -

Send by email to hr@heritagepark.ca or mail to 1900 Heritage Drive SW, Calgary, AB  T2V 2X3 or fax (403) 268-8554.


Gasoline Alley

Gasoline Alley

Open Tuesday - Sunday
​10am to 4pm


 

Historical Village

Historical Village

Closed for the winter

 

Haskayne Mercantile Block

Gift Shops

Open Daily
11:00am - 5:00pm
 

Railway Cafe

Railway Cafe

Open Daily
10:00am - 4:00pm
 

Selkirk Grille

Selkirk Grille

Open Tuesday - Saturday
Click for hours


Heritage Park Historical Village

Heritage Park Historical Village

1900 Heritage Dr. S.W.
Calgary, Alberta
T2V 2X3
Canada

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